Privacy Policy

Tubag AI ("we," "us") provides an AI-powered chat assistant that businesses embed on their websites and connect to their Facebook Page and Instagram account ("Messenger") to answer customer questions, book appointments, and route conversations to staff. This policy explains what information we collect when you chat with one of our customers through our website widget or through Facebook Messenger / Instagram, and how that information is used.

Information we collect

• Conversation content — the messages you send in the chat widget or via Messenger, and the AI's replies.
• Contact details you provide — name, phone number, and/or email address, if you share them during a conversation (for example, to book an appointment or request a callback).
• Appointment details — service requested, preferred date/time, and booking status, if you book through the assistant.
• Facebook/Instagram identifiers — when you message a business through Messenger or Instagram, Meta provides us with your Page-Scoped ID and profile information you've made available to the Page, as permitted by Meta's Platform Terms.
• Technical data — a randomly generated conversation identifier, stored in a cookie on our website widget, used only to keep a conversation's messages together across page loads.

How we use this information

• To generate and deliver an AI reply to your message, using your conversation history for context.
• To book, reschedule, or cancel appointments you request.
• To send appointment confirmations, reminders, and related notifications by email.
• To hand a conversation off to a human staff member when the AI can't help, or when you ask to speak with someone.
• To let the business you're messaging see and respond to your conversation from their own dashboard.

We do not sell your information, and we do not use your conversations for advertising — on our platform or anyone else's.

Facebook & Instagram Messaging

When you message a business's Facebook Page or Instagram account, our app receives your message through Meta's Messenger Platform in order to generate and send a reply on the business's behalf. We only use this access to respond to your messages, hand off to staff when needed, and (where you've asked) book an appointment. We do not use Messenger data to build advertising profiles, and we do not share it with any party other than the business you're messaging and the service providers listed below.

Service providers we use

We share conversation data with the following third parties strictly to provide the service:

• Google (Gemini API) — processes conversation text to generate the AI's replies.
• Meta Platforms — delivers and receives messages for the Facebook Messenger / Instagram channel.
• Resend — sends transactional emails (appointment confirmations, reminders, staff notifications).
• Neon (hosting infrastructure) — stores conversation and appointment data in our database.

Data retention

We retain conversation and appointment data for as long as the business you contacted continues to use Tubag AI, so staff can reference past conversations. You can request deletion of your data at any time using the contact details below.

Security

Data is encrypted in transit (HTTPS/TLS) between your browser or Messenger and our servers. Access to conversation data is restricted to the business's own staff accounts and our infrastructure providers.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details below. If you are in the Philippines, these requests are also protected under the Data Privacy Act of 2012 (RA 10173), and you may lodge a complaint with the National Privacy Commission if you believe your rights have been violated.

Children's privacy

Our service is not directed at children, and we do not knowingly collect information from children under 13 through the chat widget or Messenger.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

Contact us

For privacy questions or data requests, contact:
Cebu Smile Dental Clinic
Email: fullstackinfra@gmail.com